Guest Blog By: Fresh Wave IAQ | October 16, 2019
Calculating the Cost (And Solving the Problem) of Smelly Rooms
Whether it’s a hospital or hotel, resort or senior living community, no one wants to stay in a smelly room. Tobacco smoke, food, even bodily fluids (vomit or urine) can leave behind traces of the previous visitor and create a reputation for uncleanliness at an establishment.
Hospitality and healthcare facilities can’t afford to offer a room with lingering odors. In hotel rooms, specifically, two-thirds of travelers have complained, asked for a different room, requested a discount or refund, or cancelled their reservations if confronted with room odors, according to a Hampton Hotels survey. After a visit, one bad review can mean a loss of untold future customers.
In addition to discounts, refunds, or lost business, the odor removal process can make a big impact to the bottom line. Some odor-eliminating techniques (like masking fragrances) do not completely remove odors, risking future complaints or “one star” reviews. Others (like ozone generators) are expensive and unsafe—requiring a room to be closed off while being treated—meaning it cannot generate revenue.
indoor air quality,