To a tenant (and to all of us really), the restroom is often more than a place to take care of physical necessities. It can represent a brief getaway – somewhere we can relax, refresh and clear our thoughts. We need to know that we're heading to a clean, hygienic, comfortable and even inviting place to take that much-needed break.

By applying principles of psychology and anthropology to the restroom, we've learned how important it is to give visitors a sense of control. They need to feel that everything is in place, as it should be – that everything is okay.

Sixty percent of tenants say an unhygienic restroom lowers their opinion of the facility and indicates that management doesn’t care.¹ Just what exactly do your customers think of the restrooms in your building? With it costing about $1.5 million to replace a tenant after losing one, it’s important to find out how a pristine restroom can get you greater client satisfaction and potentially increase revenue opportunities.^†