---
title: "The New WAXIE Web@Work: Updated eCommerce Shopping Platform"
description: We’ve been making improvements to our Web@Work eCommerce site making it easier than ever to order the supplies you need from whatever device you are on to keep your facilities cleaner, healthier, greener and safer.
---

[WAXIE Blog ](https://info.waxie.com/blog)

# [The New WAXIE Web@Work: Updated eCommerce Shopping Platform](https://info.waxie.com/blog/the-new-waxie-webwork-updated-ecommerce-shopping-platform)

 Written by [WAXIE Buzz](https://info.waxie.com/blog/author/waxie-buzz) | Aug 16, 2018 6:15:00 PM

By WAXIE Editorial Staff

By now we hope that you've had the chance to check out our newly updated [WAXIE Web@Work eCommerce site](http://shop.waxie.com). As with any change there are learning curves, but **our goal is always to develop new and innovative products and programs**, while adapting to technological advancements, so that you have the **best possible experience** when shopping with us.

Previously our desktop & mobile eCommerce platforms had different navigation, features and graphics, whereas this updated version of Web@Work **creates a seamless experience whether you are on a desktop, tablet or mobile device**.

## **HIGHLIGHTS**

- **Mobile-friendly design:** Easily manage your accounts from wherever you are with whatever device you’re using – desktop computer, laptop, tablet or mobile smartphone.
- **Revised product categories:** Matches up with our WAXIE printed catalog to make finding products easier than ever.
- **Enhanced search and navigation functionality:** Find items quicker and easier by filtering your results (for example – by color, scent or size).
- **Extended product descriptions:** Complete item information, including third-party certifications.
- **Safety Data Sheets (SDS):** Easily download the PDF from a tab under the product listing.
- **Additional product information:** View a flyer or brochure about the product or system with more extensive information from a tab under the product listing.
- **Shopping lists:** Create and save shopping lists based on regularly purchased items for quick reordering.
- **Wish lists:** Save items to wish lists for purchasing later.

## **FREQUENTLY ASKED QUESTIONS (FAQs)**

- **Question:** Does the new WAXIE Web@Work eCommerce site replace the printed WAXIE catalog?   
  **Answer:** The new Web@Work is a great companion to our printed **WAXIE catalog**, which contains valuable information & resource materials on cleaning procedures, programs, tips, guides, etc. beyond our general product offering. Web@Work provides an even larger, expanded product offering that we cannot fit in our printed catalog, plus additional product specific resources, such as downloadable [Safety Data Sheets (SDS)](http://shop.waxie.com) and product literature pieces.
- **Question:** Where is all my account information?   
  **Answer:** It’s neatly tucked away in the **My Account** section along with reference material resources under **Website Documentation** and other resources including your **Shopping Lists, Approvals, Wish Lists, Line Item Add and Order Pad**.
- **Question:** Has the process for submitting and approving orders changed?   
  **Answer:** While the options may look a bit different, the approval process has not changed.
- **Question:** How can I make changes to my order after it’s been submitted?   
  **Answer:** To make changes to an order that has been submitted, please contact your local WAXIE branch and ask for customer service. They’ll gladly make changes to your submitted order.
- **Question:** Can I create a Will-Call order in the new Web@Work?   
  **Answer:** Yes! Under the **My Account icon > My Account header > click Pick-up Locations**. Select the nearest WAXIE branch to Will-Call your order.
- **Question:** If I save my shopping cart how long will it be saved?   
  **Answer:** Shopping carts are saved for 14 days. After 14 days, the cart will return to empty and is no longer a saved order.

 

Have any questions about the new Web@Work? Click [here](https://info.waxie.com/shop-waxie-product-support) to contact us.

[View full post](https://info.waxie.com/blog/the-new-waxie-webwork-updated-ecommerce-shopping-platform)

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