By: Briana Smith, Social Media & Product Branding Specialist and Fred Capriotti, Ontario/Palm Springs Sales Manager, WAXIE Sanitary Supply
Here’s What You Can Do to Make the Right One
With the advent of social media and the evolution of online review forums & platforms like TripAdvisor, Yelp, Google+, etc. first impressions of hotel rooms are vital. Guests are often quick & very vocal about any problems that they experience during their stay.
Oftentimes staff in housekeeping, at the front desk or a manager isn’t even aware that there was an issue until after the fact when negative reviews are posted. Managers are often willing to address any guest concerns that may arise, but it’s difficult to do if they are not made aware of the problem in the first place.
So what can you do?
Always put your best foot forward.
You can do this by:
• Having a cleaning program specific for your needs
• Training & educating your staff
• Finding out what your guests value
• Continuous learning